Empowering Pain Relief (“we,” “us,” or “our”) respects your privacy and complies with all applicable laws, including A2P 10DLC guidelines for SMS communications. This policy outlines how we collect, use, and protect your information.

1. Information We Collect

We collect personal information such as:

Name, phone number, email address, and other contact details

Service preferences or appointment details

Payment and billing information

Automatically collected data (IP address, browser/device info, cookies)

2. How We Use Your Information

We use your data to:

Deliver services, book appointments, and send confirmations

Send transactional and promotional SMS messages (only with opt-in)

Improve our website and customer experience

Respond to inquiries and comply with legal requirements

3. SMS Messaging & A2P Compliance

By providing your mobile number, you consent to receive SMS messages from Empowering Pain Relief. These may include:

Appointment confirmations and reminders

Service updates or rescheduling notices

Promotional offers (only with explicit opt-in)

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. To get help, reply HELP or contact [email protected].

4. Data Sharing

We do not sell or rent your personal information. We may share data with trusted third-party providers (e.g., SMS platforms, payment processors) under strict confidentiality.

5. Data Security

We use reasonable technical and organizational safeguards to protect your information. No system is 100% secure, so we encourage discretion when sharing sensitive data online.

6. Your Rights

You may request to review, correct, or delete your information. For any data privacy request, email us at [email protected].

7. Children’s Privacy

We do not knowingly collect data from individuals under 16 years old.

8. Updates to This Policy

We may revise this Privacy Policy. Changes will be posted with an updated effective date.